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Wednesday, December 7, 2011

PayPal Does Indeed Suck

Start with this latest article about a truly evil, greedy, mismanaged company:

http://digitallife.today.msnbc.msn.com/_news/2011/12/06/9252348-paypal-says-our-bad-on-regretsy-charity-scandal


I'm talking about eBay's little puppet online payment site, of course, which I've long referred to as "PayCrook." Stories of how badly PayCrook sucks abound. There's a whole website called "PayPalsucks.com."



My story will follow, after a list of alternative online payment service sites. I welcome additional sites; just put them in the comments and I'll add links here as they come in.

AlertPay.com
dwolla.com
ZashPay.com


Also, I've read that Visa plans to start their own online payment service soon. I'll see what I can find out about that.

There's also a site called payjunction.com that allows merchants to process credit card payments, but that's a little beyond the scope here.


My own experience with PayCrooks was fairly extensive as an eBay seller for several years. It ended suddenly when they ripped me off for approximately $90. My use of eBay also ended soon after that due to eBay's increasing attempts to coerce both buyers and sellers to use the "service." Eventually, as many of you know, eBay bought PayCrooks. Seems almost impossible to believe, but I hear that PayCrooks actually got WORSE after that. But, I digress.

I listed for sale on eBay a used video editing VCR which I had bought a few years before for several thousand dollars. The listing clearly identified the unit as "USED." I was in rather dire straits and needed money, so I provided a Buy It Now option at $500.00. A fraction of what this unit would cost even used from any source. Some zipperhead from Texas bought the VCR using Buy It Now within what seemed like minutes of my listing going live. Great! Money was deposited into my PayCrooks account. I prepared the unit for shipping - in its original factory packaging - and sent it on its way. Everything was wonderful.

A few days later I got an e-mail from Zipperhead saying that there was a superficial scratch on the faceplate of the VCR and he wanted either a substantial refund or a new faceplate. This being Sony equipment, a new faceplate was going to cost about $200. A substantial refund after selling a fully functional, nearly new $3500 VCR for $500? That wasn't going to fly either. Basically I told Zipperhead to go screw himself. But, I was fairly nice about it.

He filed disputes with both eBay and PayCrooks, and, significantly, both disputes were denied. End of story, right? Nope.

Zipperhead filed a dispute with his credit card issuer, which then went to PayCrooks and got a chargeback on the purchase. Fortunately, I had already transferred all but $90 from my PayCrook account to my bank account. PayCrook took the $90, claimed that I owed them another $410, and then locked my account when I declined to pay up. I reminded PayCrook that they had themselves declined the buyer's dispute. Didn't seem to matter. PayCrook bent over for the buyer's credit card company and was a little miffed when I didn't return the favor for them.

I told them they could sue me for the $410 and I looked forward to seeing them in court - in MY county of residence. I also told them they need not bother unlocking my account because I wouldn't use it again even if they gave me back my $90 and apologized for ripping me off.

So, for all I know, I still have a PayCrook account because I cannot close it. Presumably after this many years (it's been at least 5 years) they would have closed my account due to inactivity and the fact that any lawsuit they might launch would be thrown out upon presentation of a SoL defense. Basically, it's too late for them to come after me. Not that I was remotely worried about it. If they ever do try to sue me for it, I've still got all the e-mails from PayCrook and eBay denying the buyer's dispute against me.

I just hope the VCR shorted out and electrocuted the little bastard in Texas who bought it.

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